Terms & Conditions
TERMS & CONDITIONS OF SERVICE
House Angels (The Company) will conduct business solely upon the following terms & conditions, which:
(i) Can be varied only in writing by the owner of the company: and
(ii) Override and exclude any terms stipulated or referred to by the customer in any communication or prior course of dealing with the Company: and
(iii) Supersede any prior representation, whether oral or written, made to the customer by any employee or agent of the company.
The company agrees to provide a general cleaning service
The Company reserve the right to use all cleaning agents and materials it deems fit for the purpose unless otherwise directed by the customer, the alternative products are then to be supplied by the customer at their own cost.
If the cleaner believes that any product may be detrimetal to the surface to be cleaned he will not apply it therefore leaving the item unmarked by us just previous lack of cleaning
Cost of Services
The price of the service provided to the customer by the company shall be based upon the Company’s current price tariff and notification of any price increase shall be in writing to the customer 4 (four) weeks prior to the increase
Booking The Service
When booking we will require the full address and psotcode and a contact number
Unless previously agreed all fees are payable on the day that work is completed. If credit is arranged then the company shall invoice the customer for the current price of the service upon completion of the service or at agreed stages. Subject to credit being allowed to the customer by the company, the invoice shall be payable, strictly net within 24 hours, or in the case of Mallorca holiday let cleans within 28 days of invoice
Default in payment
All complaints, in end of tenancy cleans will be dealt with after the Inventory clerk check out report has been compiled
In default of due payment of its invoice, the Company may in its absolute discretion and irrespective of any other rights, maintain an action against the customer for the invoice sum. Upon which interest shall be payable at the rate of 8% above Nat West Bank current base rate per calendar month or part thereof, from the date of invoice until payment. In line with Late Payment Legislation 1999
(ii) The customer shall indemnify the company against any legal costs, which it may reasonably incur to recover its invoice sum.
The customer hereby warrants to provide reasonable access to power for electrical appliances and hot & cold water as required in order for the Company operative to carry out the tasks requested.
(i) The company shall not be liable for the first £100 of loss and/or damages sustained by the customer by reason of any cause whatsoever
(ii) The company shall not be liable for loss and/or damage sustained by the customer resulting from any reliance placed upon information provided by the company
(iii) The company shall not be liable for loss and /or damage sustained by the customer and resulting from any inability on the part of the company to perform it’s obligations by reason of war, riot, explosion, fire, flood, strike, lock-out, Acts or Regulations of Government, shortage of materials or labour, failure of plant or equipment or any other event which the company is unable to avoid
The customer in any complaint situation is responsible for alerting the letting Agent/Landlord at the earliest opportunity of our guarantee to return to carry out any remedial work. This is a reasonable request which should be granted by the Letting Agent/Landlord
The customer may not withhold payment of any invoice or other amount due to the company by reason of any right of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever.
(i) Each of these terms & conditions is to be considered separately and shall survive and apply even if one or more of the other terms & conditions are held to be unreasonable or otherwise inapplicable
(ii) Headings contained herein are for reference purposes only and shall not be deemed to be an indication of the meaning of the clauses to which they relate
(iii) Employees of House Angels are prohibited by contract from being directly employed by any customer of House Angels for a period of three years from the date of end of House Angels contract/agreement.
(iv) Any customer accepting the services of House Angels are entering into a contract with the company and thereby accept these terms and conditions irrespective of whether read or not.
(V) Any customer that has not settled their invoices within the specified time (7 days) or (28 days) is liable to have their service suspended until such a time that the account is brought up to date.
(vi) Services provided are itemised on the cleaning schedule sent to customers by email or letter. However, we do not carry out cleaning to walls, wall coverings, curtains or blinds, or above 2 metres in height due to insurance restrictions
(vii) We will not pull out white goods in kitchens/utility rooms where it is deemed damage may occur to flooring etc except with the express permission of the tenant/landlord/owner who then accepts full responsibility for any damage to the flooring or machinery or connection whether electrical, mechanical or plumbing that may occur.
(viii) We will not be responsible for any defects to electrical equipment we clean, such as fridges, freezers, ovens etc where we can assume that it is in correct working order and seems sealed, we cannot be held responsible for any defect caused by the ingress of any fluid that may seep into any working part or electrical connection
(viiii) All complaints must be made within 72 hours of the completion of the clean. We will send a cleaner back once, after the inventory clerk, check out has been completed, to deal with all matters raised and this will be deemed to have fullfilled the terms of our guarantee
(IX) As stated on our carpet cleaning page we cannot guarantee stain removal, as such this does not form part of our guarantee.
(X) We do not clean over 2 metres high, due to insurance restrictions
(XII) Quotes are based upon what we consider to be normal cleaning for an end of tenancy clean. Excessive dirt/grime, rubbish in/on floors cupboards & carpets may in extreme circumstances, give rise to a further charge or our cleaner refusing to carry out the work. We rely upon you, the client, being honest regarding the condition of the property when asking for a quote
The customer agrees to provide 24 hours notice of cancellation of any booked 1 day cleaning service and to accept billing for services booked, should such notice not be given.
(i) The customer will pay the full agreed rate for any aborted call, ie where client or agent fails to attend the appointment to give access for cleaning
(ii) The customer will give 4 weeks notice of termination of any other contract. Excluding daily cleans where 1 weeks notice is required
(iii) House Angels reserves the right, not to carry out any previously booked clean, for any reason whatsoever, by informing the client, giving at least 24 hours notice
English Law shall govern these terms and conditions and the English Courts shall determine any dispute arising out of or in connection with the same except in Mallorca where in accordance with Spanish Law any dispute both parties will agree to abide by the system of "Arbitrage de Equidat" through an Arbiter nominated through the Colegio de Abogadas de Baleares (Balearic Lawyers Collective) and mutually agreed by both parties.